Who is responsible for your data

That would be us. casino with a registered office at Office 624, Block 2 Spaces, Pennine 5, 20-22 Hawley Street, Sheffield, S1 2EU, is the data controller both for what we collected while the sportsbook and casino were running and for anything this website picks up now. If you’ve got a question about your data, email [email protected] and put “data protection” in the subject line. It’ll get to the person who deals with it rather than sitting in the general pile.

Why we still hold data after closing

A fair question. We gave up our operating licence on 4 September 2026 and we don’t offer gambling any more, so why keep anything? Because the law doesn’t let us do otherwise. Anti-money laundering rules, and the conditions of the licence we used to hold, say account and transaction records have to stay for a set period after a business shuts. On top of that, we still owe people their balances, we still get complaints, and the regulator can still come asking questions. None of those jobs can be done with the records deleted. Closing the doors didn’t close the obligations.

What we hold

If you were a customer: your name, date of birth, address, email and phone number; the ID and proof-of-address documents you sent for verification; any source-of-funds evidence we asked for; your full transaction and betting history; the safer gambling settings you had on the account; and the record of any conversations you had with support. If you’re just visiting this site, it’s much thinner: the technical traces a browser leaves behind, like your IP address, browser type and the pages you looked at, plus whatever you choose to type into the contact form.

The legal basis

Keeping account and transaction records is a legal obligation, full stop. Returning your balance and answering questions about your old account is us finishing the contract we had with you. Preventing fraud and dealing with any legal claims falls under our legitimate interests. There’s no marketing. We don’t do any, we’ve nothing running on consent, and if you ever ticked a marketing box with us while we were trading, treat it as unticked.

Who receives it

Fewer people than you might expect. Payment providers see what they need to send your balance back to the method you used. The Gambling Commission, HMRC, the police and the courts get information when the law requires it. The professional advisers helping us wind the company down have access under confidentiality agreements. GamStop holds the details of any exclusion registered through us while we traded. That’s it. We haven’t sold anyone’s data, and we haven’t handed our customer list to another bookmaker, which is a question we’ve been asked more than once.

How long we keep it

Account, transaction and verification records stay for five years from the date your account closed; that’s the anti-money laundering requirement, and when the five years are up they’re deleted or stripped of anything that identifies you. Support correspondence goes after three years. Messages sent through the contact form on this site are kept for twelve months after we’ve dealt with them. The website’s technical logs last six months and then they’re gone.

Where it is held

Our own systems, and those of the suppliers we use, are in the United Kingdom and the European Economic Area. If a supplier ever processes something outside those areas, the UK’s adequacy regulations or the International Data Transfer Agreement cover it, so the same protections travel with the data.

Cookies

Only the essential ones, and only so the contact form works. No analytics, no marketing cookies, nothing watching where you came from or where you go next.

Your rights

You can ask for a copy of what we hold. You can ask us to correct it. You can ask us to delete anything we’re not legally required to keep, object to processing that rests on our legitimate interests, and ask for your data in a format you can take elsewhere. Send the request to [email protected] and you’ll have an answer within a month. One thing we have to be upfront about: a deletion request can’t override the retention periods above. If that applies to you, we’ll tell you exactly which records have to stay and why. And if you’re unhappy with how we’ve handled any of it, the Information Commissioner’s Office is at ico.org.uk or on 0303 123 1113.

Security

Everything is encrypted, both where it’s stored and whenever it moves. The only people who can open the records are the small team handling the wind-down. Card and bank details were never on our servers; they sit with the payment providers, as they always did.

Changes

As the wind-down moves on and retention periods run out, this page will change to match. If you’re coming back to check on your data months from now, it’s worth reading again.