Terms and Conditions

Terms and conditions following the surrender of its licence, covering the wind-down process, return of customer balances, handling of former accounts, complaints procedures, and website usage.

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Status of these terms

Casino registered office Office 624, Block 2 Spaces, Pennine 5, 20-22 Hawley Street, Sheffield, S1 2EU, surrendered its Gambling Commission operating licence, account number 65252, on 4 September 2026. We no longer offer betting, gaming or any gambling facility. These terms govern what remains: the winding down of former customer accounts, the return of balances, the handling of personal data and the use of this website as an information service. Nothing on this site is an invitation to gamble.

No new accounts, no bets

We do not open accounts, accept deposits, take bets or offer casino games. Any bet, free bet, free spin or promotional entitlement that was unused on 28 August 2026 lapsed on that date and cannot be claimed, transferred or converted to cash. Any page anywhere that offers to take a casino is not operated by us.

Former accounts

Accounts that existed on 28 August 2026 remain on our records for the wind-down period. Betting functions are disabled. Account holders may request confirmation of their balance, return of funds and copies of their transaction history by emailing [email protected] from the address registered to the account. We may ask for identity confirmation before releasing funds or records, as we would have while trading.

Return of balances

Real money balances are returned to the payment method used to deposit, or where that is no longer possible, to a bank account in the account holder’s name after verification. We do not charge fees on these payments. We act in line with the Gambling Commission’s expectation, stated on 5 September 2026, that customers should not be disadvantaged by the closure. Balances that cannot be returned because a customer cannot be contacted are held pending contact.

Settled bets

Bets settled before 28 August 2026 stand as settled under the Betting Rules that applied at the time. Bets on events that had not started at the point of suspension were voided and stakes returned. Disputes about settlement follow the complaints route below.

Complaints

Complaints about balances, settlement or data go first to [email protected] and are acknowledged within 48 hours. If we cannot resolve a complaint, it may be referred free of charge to IBAS, the Independent Betting Adjudication Service, which continues to accept disputes involving operators that have left the market.

Use of this website

The site is provided as an information and contact service for former customers. You may not use it to attempt to place bets, to scrape data or to impersonate the company. Content is provided in good faith but the Gambling Commission register is the authoritative source on our licence status, and where this site and the register differ, the register prevails.

Liability

We are not liable for losses arising from reliance on third-party sites claiming a connection to casino, or from events outside our control. Nothing in these terms limits liability that cannot be limited by law.

Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales.

Changes

We will update these terms as the wind-down progresses.

Terms and Conditions | bresbetsistersites.co.uk
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